Pope Landscaping, that is.
Yup, that's right folks. This morning I took the plunge and hired a new landscaping company.
I was out walking Schwartz this morning when I realized that was on my agenda for today. Reluctance set in at first thought. For a brief moment of insanity, I thought about giving my landscaper yet another chance to redeem himself but then all the issues I've had with him over the past year flashed before my eyes and I realized it was time to cut the cord.
Immediately upon returning from the walk, I got out the trusty phone book and began my search. This was something I was determined to get settled right away so when the first company said she'd have to have someone call me back, their chance had come and gone. I was not going to wait - I needed someone new and I needed to send my landscaper the message. The second company I located was near my area, knew their shit and was hired within minutes. They start next week.
Minutes later, the message I had drafted to my landscaper terminating his services was revised a bit and sent off. It's just after business hours as I write this but given that my landscaper has always responded when faced with conflict, I'm certain I will be receiving his response soon enough. Something tells me he won't be nice and of course I will share with y'all all the gory details!
And like clockwork, I have just received two Email responses from him! I have just reviewed them and let me say "I think I need to call someone a fucking wahhhhhmbulance!"!!!!
I won't bore you with the long-winded nature of his message but in a nutshell, he said that one of his employees suddenly died recently, during the time that he was supposed to perform his pruning service on my trees, after nearly nine years of service he called me by the wrong name and then blamed me for everything wrong. Obviously, there's more detail than that but I thought you'd appreciate more the response I'm about to send off to him:
Chuck:
I am very sorry to hear of your employee's death.
However, as a long-time, loyal customer of yours, I did deserve some the respect of being notified and between then and now, there's been time to perform the service you said you'd do. I see now that expecting you'd hold some regard for me is not something you're capable of and regardless of what you think of my character, I would have understood the reasons behind the delay.
There was one time I can recall many years ago, where J. and I asked you to prune the shrubs surrounding our house and your men only did half the job and never returned to finish. You and I exchanged some words then and you were offended of which I immediately apologized. Other than that time, I have always been understanding in the delay of certain requests I've had because I know what a busy man you are.
I understand the nature of a death in the family but at the same time, you have a company and clients and if you're going to request that people contact you by Email, then it is your job to uphold your end by responding. Responding to an Email takes just moments out of one's schedule and shouldn't take weeks to receive a response even though in my situation, you have never actually responded to my Email messages I'm referring to. I may not have my own business, but I do know a thing or two about customer service and about treating people properly and you, I'm afraid, are severely lacking in people skills. Your response below to me proves it. Your unprofessionalism regarding this is simply astounding, to say the least.
And I will correct you regarding something and please feel free to go back over your accounting records to remind yourself. If you don't care to, just let me know and I will be happy to look into my records from 2007 and produce a statement from you in which you sent me a bill totaling $350 which included pinestraw. So don't you dare say that you've never charged me for such a thing when you know you have. I inquired about the big bill back then and you once again snapped at me in what would appear now to be your usual way, saying you never charge me for any of the extras, etc.. If that's the case, then why did you charge me that time? As I recall, you had never done it prior to that. All I was trying to do was understand, you never did fully explain the situation and as you did in your response to me below, you rudely said "you're welcome". Honestly, why should I have thanked you that particularly time? It certainly couldn't be for your superb people skills, that's for sure.
As for the real side of me, a few things... First, as a customer of yours for nearly nine (9) years, I would expect you know my name by now. It is ______. As for my character, it is very big of a person to recognize their own mistakes and to try to make amends for them. You, on the other hand, seem very quick to blame ME for your mistakes, don't you? Suddenly, after all these years of tolerating your increased rates and your decrease in service, I'm such a bad person in your eyes because I've addressed some issues with you regarding your services. That speaks volumes about YOUR character, Chuck.
And YOU'RE WELCOME for all the support I've given you over the years, all the time and money I so obviously misspent and all the referrals I gave you. Most likely, you wouldn't have a customer-base in this community if it weren't for me so again, YOU'RE WELCOME. If everyone but me is so pleased with your service then I'm assuming you just prefer treating ME like shit and continuing to think that that's acceptable professional behavior on your part. Instead of approaching me in what seems to be your usual nasty way, you should be appreciative of someone like me who's stuck by you despite being disappointed time and time again and who time and time again gave you the benefit of the doubt because I thought AT THE TIME, that you were a decent person. It's such ashame that I can no longer think that of you. The only thing I will thank you for is for showing me YOUR true colors.
As for the trees that you say were pruned, you're saying I should have thanked you for that when all your men did was a lopsided job AND trampled flowers that once again my daughter was trying to grow? I'm just curious...are you ever going to apologize for the mistakes your men have made or will you always think everyone else is at fault?
Again, YOU'RE WELCOME.
(I signed my name in all caps so that he would know the correct spelling)
P.S. I know quite a number of people in this community and more than likely many of your customers. Should I hear of you speaking ill of me behind my back, I will be filing an official complaint against you and your company with the Better Business Bureau.
*ZING* And away the message goes...
One less dicksnort to have to send a card to for Christmas. *insert evil laughter here*
Labels: always something to complain about, Bitch Fest, drama, fucking nutjobs, i've got my rant on